This is a remote position. SUMMARY We are seeking a skilled and customer-focused Level 2 IT Support Engineer with previous experience working in an MSP environment. In this role, you will act as an escalation point,
This is a remote position. SUMMARY The Knowledge Management Lead is responsible for establishing and maintaining operational documentation standards across the company’s service portfolio. This role leads the development, organization, and governance of runbooks, operational procedures,
This is a remote position. SUMMARY The Customer Success Representative (CSR) provides responsive, high-quality support for Select-level customers. This role serves as the primary point of contact for customer service escalation requests and account inquiries, working