What success looks like in this role: Key Functions: Answering and Routing Calls: Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems. Problem Solving: They diagnose issues,
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and
What success looks like in this role: •Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.•Requests handled include support of hardware, software, client and COTS applications as
Service Desk Agent Sr Requirements Must have: Knowledge in Windows Front-End Environment (XP, Win7, Win8, Win10) Knowledge with Ticketing System Tool (i.e. Remedy, HP Service Manager, Service Now, etc.) Knowledge with ITIL Framework (Incident Management, Request Fulfillment and
What success looks like in this role: • 2nd Level telephone contact support. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer
Tier I Service Desk Agents serve as the initial point of contact for customers seeking technical support or information pertaining to Protective DNS via the Service Desk. This role focuses on delivering exceptional customer service by addressing basic technical
Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal
The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone,
Network/Telecom Admin Data Sr Requirements Must have: Minimum 3+ years of recent and relevant Service Desk experience Practical experience working within the ITIL methodology Knowledge of support procedures, processes, and service management tools and able to work
Join our exceptional team and contribute to US healthcare! About Janie: Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States.
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ICAM Service Desk Lead with a Secret Security clearance to support KITS and our government customer. The position is remote. We offer competitive compensation and
Req ID: 380085 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. All
Req ID: 378163 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers
About CoLab At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. CoLab is the AI platform for driving stronger engineering decisions. Every design review in CoLab builds a knowledge repository of
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to
Company Description Workleap is a Montreal-based tech company, founded in 2006. Were builders at heart, we make simple products that actually matter to the people who use them. We have two product lines: The Workleap Agent, our
Overview The Service Desk Team is the first line of service for our employees and client-partners. The Service Desk provides technical assistance for our suite of products and infrastructure used by Clinical Services and Corporate abstraction teams (legacy
Overview Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team based in Tuscaloosa, Alabama. About Us:
State of Location:Florida Position Summary:At Ivy Rehab, were All About the People! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their