The ServiceNow Administrator serves as a point of contact for end-users seeking technical support related to the Protective DNS security service. This role is responsible for administering and maintaining first-line technical support functions — diagnosing basic
The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services. This role owns the lifecycle of problems from
Position Overview The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT
Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs basic troubleshooting,
Position Overview The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment. The role owns complex incidents and service requests, performing deep diagnostics across hardware,
Position Overview The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact
Responsible for the implementation of a complex or large quality assurance (QA) program in support of products and services. Establishes software quality standards for life cycle, documentation, development methods, testing and maintenance. Creates test plans and
The NOC Engineer, Junior monitors and supports enterprise network infrastructure from a network operations center to help maintain high availability and performance for mission‑critical services. The role focuses on real‑time surveillance of network devices, links, and
The NOC Network Administrator, Junior supports day‑to‑day operation of systems and core services within a network operations center to help ensure reliable, highly available network and server infrastructure. The role focuses on monitoring servers and key
Position Overview The IT Configuration Manager directs configuration management practices for enterprise IT environments, ensuring that configuration items and their relationships are accurately recorded and controlled across the service lifecycle. The role oversees the design, population,
The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and business stakeholders, and drives continual improvement across the incident lifecycle. The
The IT Configuration Analyst, Junior supports configuration management activities that keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services. The role focuses on collecting, validating, and updating configuration item
The NOC Network Administrator, Mid maintains and administers servers, core services, and supporting tools within a network operations center to ensure reliable, highly available network and system operations for mission‑critical services. The role monitors system and
The IT Configuration Analyst provides configuration management leadership to ensure the configuration management database (CMDB) accurately represents enterprise infrastructure, applications, and services. This role owns day‑to‑day and strategic CMDB activities, ensuring configuration data is complete, trusted,
The Disaster Recovery Specialist develops and maintains comprehensive disaster recovery strategies to ensure continuity of IT services supporting mission-critical systems in a highly regulated federal environment. This role leads risk and impact assessments to identify critical
Analyze, design, code, and test components of automated deployment pipelines across multiple application systems. Perform maintenance, enhancements, and troubleshooting for deployment tools. Create and maintain fully automated CD processes for multiple Linux environments, and create/update build/deployment
About the Role The EN Payment Technician is responsible for processing Employment Network (EN) payments under the Social Security Administration’s Ticket to Work Program. This role supports the accurate, timely, and efficient processing of EN payment
The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks like system upgrades, user provisioning, reporting, and problem resolution,
Position Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission‑critical systems. The role coordinates cross‑functional technical teams, stakeholders, and
The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after