The ServiceNow Administrator serves as a point of contact for end-users seeking technical support related to the Protective DNS security service. This role is responsible for administering and maintaining first-line technical support functions — diagnosing basic
The Video Conference Specialist provides senior-level technical support for enterprise video conferencing, virtual collaboration, and conference-room audiovisual services. This role ensures reliable, secure, and high-quality communication experiences by independently configuring, maintaining, troubleshooting, and improving video conferencing
The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services. This role owns the lifecycle of problems from