Position Overview The Enterprise Architect is responsible for designing, implementing, and supporting enterprise-scale, multitenant environments centered on Oracle E-Business Suite (EBS) within Oracle Cloud Infrastructure (OCI). This role operates across the full lifecycle of cloud-based services—including
Position Overview The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT
The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release
Position Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission‑critical systems. The role coordinates cross‑functional technical teams, stakeholders, and
The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request,
Assists with the development of various documentation products in support of assigned program/project system. Collaborates with appropriate team members to develop required documentation materials (end-user manuals, technical documents, graphics, etc.). Ensures all developed materials adhere to
Position Overview The ServiceNow Analyst provides analysis and configuration support for the enterprise ServiceNow platform, with a focus on documenting requirements and implementing lighter‑weight changes to workflows, reports, and knowledge content. The role works closely with
What is the position? The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will
Automates the generation of executable software and installation into target environments. Serves as an expert in designing, implementing and maintaining software test automation test frameworks/solutions. Acts as a lead to a team of engineers developing and
As a Platform Specialist, you will focus on optimizing and maintaining applications across iOS, Android, or Windows environments. Troubleshooting platform-specific issues. Implementing updates. Ensuring seamless integration with other systems. Collaborate closely with development and QA teams
Responsible for supporting the sustainment of Applications/Services providing the backend administration and support in the Oracle Cloud Infrastructure. Assist in defining requirements, designing and building data center technology components and testing efforts. Responsibilities and Duties Familiarity
Position Overview The PMO Analyst provides critical analytical and coordination support to the PMO Manager, consolidating project performance data across workstreams to enable effective governance and data-driven decisions within a large federal IT program. This role
Position Overview The IT Services Senior Manager is responsible for analyzing and directing IT-related activities for the organization or program while leading staff assigned to the IT function. This role is accountable for ensuring continuity of
Position Overview The Accident Prevention Planning & Execution Lead is responsible for developing, implementing, and managing the program’s Accident Prevention Plan (APP) as a critical contractual deliverable. This role ensures compliance with USACE safety standards, including
Responsible for the implementation, deployment, installation, provisioning, troubleshooting, and oversight for cloud infrastructure and related cloud services. Collaborates with cross functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and
Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end
The Release Manager oversees the planning and execution of application and infrastructure releases into production environments that support mission‑critical government systems. The role coordinates schedules, dependencies, and approvals across development, operations, security, and business stakeholders to
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects
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Provides analysis in the formulation of systems scope and objectives relative to the business plan and industry requirements for the organization. Assist in the process of documenting, analyzing, tracing, prioritizing, and agreeing on requirements from business