The Field Office Technician provides on‑site technical support at field locations, performing wellness checks and resolving incidents involving user devices, conference technologies, and local network components in a federal IT environment. This role acts as the
Directs and organizes management studies which may include surveys and special projects, as necessary. Identifies and implements new organizational processes and procedures backed by advanced analytical work. Makes significant contributions to department goals and planning efforts.
Responsible for the day-to-day execution of typically 2-3 small to medium sized projects of a moderately complex technical nature. Will supervise technical and junior management leads. Responsible for P&L, operating income, and organic growth business development.
The Enterprise Architect is responsible for infusing innovation into government-approved program solutions, services, and operations. This role supports infrastructure engineering design, enterprise architecture standards, governance, and infrastructure architecture across on-premises, cloud, and hybrid environments. The Architect
The Service Desk Lead provides supervisory and operational leadership for the company’s service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation
The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company’s program. This role manages NOC processes and operations,
The Platform Engineer (Ops Technology Lead) is responsible for designing, implementing, and maintaining IT infrastructure platforms within the CASTLE-NET program, ensuring reliability, scalability, and security. This role supports application deployment and management, ensures compliance with CASTLE-NET
The COOP Coordinator is responsible for supporting CASTLE-NET Continuity of Operations (COOP) and disaster recovery preparedness, including regular testing, readiness support of devolution, and coordination of recovery activities. This role ensures the organizations ability to continue
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that
Responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related cloud services. Utilizes scripting and infrastructure technologies for environment orchestration. Collaborates with cross functional teams for the deployment and ongoing support of cloud
Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis,
Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis,
The Trainer I, delivers structured technical training on program applications in classroom, virtual, conference, and field environments. This role supports end-user adoption and effective system use by providing clear instruction, assisting with training event execution, supporting
The Customer Service Specialist I – Bilingual (Spanish) provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing
The Network Engineer, Senior designs, implements, and optimizes complex enterprise network infrastructures that support mission-critical systems in highly regulated government environments. This role goes beyond traditional network engineering and requires a well-rounded infrastructure expert who can
Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis,
The PKI Lead Engineer serves as the senior technical authority for the design, implementation, and sustainment of enterprise Public Key Infrastructure services that enable secure authentication, encryption, and digital signatures across the client’s IT environment. This
Position Overview The DevOps Engineer / Linux Administrator supports and enhances enterprise Linux environments through automation, infrastructure management, CI/CD pipeline development, and system administration. This role is responsible for maintaining secure, reliable, and scalable Linux-based platforms
Serves as a frontline representative assisting individuals who receive disability benefits under Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI). Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well
The Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. This role oversees installation, configuration, and lifecycle management of