The Field Office Technician provides on‑site technical support at field locations, performing wellness checks and resolving incidents involving user devices, conference technologies, and local network components in a federal IT environment. This role acts as the
Directs and organizes management studies which may include surveys and special projects, as necessary. Identifies and implements new organizational processes and procedures backed by advanced analytical work. Makes significant contributions to department goals and planning efforts.
The Network Engineer, Senior designs, implements, and optimizes complex enterprise network infrastructures that support mission-critical systems in highly regulated government environments. This role goes beyond traditional network engineering and requires a well-rounded infrastructure expert who can
Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis,
Serves as a frontline representative assisting individuals who receive disability benefits under Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI). Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well
The Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. This role oversees installation, configuration, and lifecycle management of
The Cloud Computing Support Lead serves as the senior technical expert for enterprise cloud infrastructure and services that host mission‑critical workloads in a highly regulated environment. This role designs, implements, and operates secure, resilient, and scalable
The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request,
Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems). Oversee deep‑dive investigation of incidents that cannot be resolved by
We are seeking a Test Engineer with a strong background in designing and executing functional, integration, regression, and smoke testing for Pega applications. The ideal candidate brings hands-on experience with UI testing, API testing, Agile delivery,
Works on multiple projects and/or programs in support of varying government contracts, including general project oversight in the absence of the Project/Program Manager. Responsible for executing contract deliverables and project tasks. Uses source data to evaluate
Position Overview The Application Developer (ServiceNow Developer) designs, develops, and maintains enterprise applications on the ServiceNow platform, with a primary focus on Customer Service Management (CSM) and Service Portals in an agile environment. This role translates
The Junior System Administrator supports the daily operation and maintenance of enterprise IT systems to ensure availability, performance, and security in a mission‑critical environment. The role focuses on hands‑on administration of operating systems, user accounts, configurations,
Provides support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions,
The Risk and Vulnerability Threat Analyst I evaluates enterprise networks, systems, and applications to identify technical vulnerabilities and assess their impact on mission‑critical operations. This entry‑ to mid‑level role uses scanning tools, configuration reviews, and basic
The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process
Tier I Service Desk Agents serve as the initial point of contact for customers seeking technical support or information pertaining to Protective DNS via the Service Desk. This role focuses on delivering exceptional customer service by
The Security Operations Center (SOC) Analyst I is a frontline cyber defender responsible for monitoring security tools and dashboards to identify indicators of compromise across networks, endpoints, and cloud‑hosted systems in mission‑critical environments. The role focuses
The Security Operations Center (SOC) Analyst II serves as a mid‑level cyber defender responsible for continuous monitoring, investigation, and response to security events across enterprise networks, endpoints, and cloud environments in a highly regulated government setting.
The Business Analyst (BA) Team Lead (TL) is part of a fully remote team supporting reconciliation processing and analytics for the Health Insurance Exchanges. The role is a critical function by ensuring consistent, high-quality requirement refinement,