The COOP Coordinator oversees development and maintenance of continuity of operations plans that ensure essential functions can continue during disruptions affecting mission-critical systems and facilities in a federal IT environment. This role coordinates risk assessments, business
The Escalation Manager, Junior supports the structured handling of escalated IT incidents by serving as a coordination point for issues that cannot be resolved at the initial support level. This role monitors escalated tickets affecting mission‑critical
The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive notices related to their employees’ health coverage
The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. Key Responsibilities: The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts.
The Field Office Technician, Junior provides on-site technical support across distributed client locations within a federal IT environment. This role helps sustain the operational health, security posture, and usability of end-user devices, local technology assets, and
Position Overview The Server & Network Lead directs the design and operation of cloud‑hosted compute and network infrastructure that supports mission‑critical enterprise workloads. This role architects and manages environments on leading cloud platforms, implementing scalable virtual
The Cloud Computing Support Lead serves as the senior technical expert for enterprise cloud infrastructure and services that host mission‑critical workloads in a highly regulated environment. This role designs, implements, and operates secure, resilient, and scalable
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves
The Patch Management Specialist, Junior supports the patch management lifecycle for desktops, laptops, and remote endpoints to maintain secure, stable, and compliant enterprise environments. The role assists with identifying required operating system and application patches, coordinating
The Product Owner will be responsible for guiding the vision, prioritization, and delivery of product features to support internal and external stakeholders such as Business Analysts, development teams, and program leadership. Our Product Owners leverage Agile
The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This role leads structured investigations into major and recurring issues, coordinating
The Disaster Recovery Specialist develops and maintains comprehensive disaster recovery strategies to ensure continuity of IT services supporting mission-critical systems in a highly regulated federal environment. This role leads risk and impact assessments to identify critical
Position Overview The Enterprise Architect is responsible for designing, implementing, and supporting enterprise-scale, multitenant environments centered on Oracle E-Business Suite (EBS) within Oracle Cloud Infrastructure (OCI). This role operates across the full lifecycle of cloud-based services—including
Position Overview The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT
The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release
Position Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission‑critical systems. The role coordinates cross‑functional technical teams, stakeholders, and
The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request,
Assists with the development of various documentation products in support of assigned program/project system. Collaborates with appropriate team members to develop required documentation materials (end-user manuals, technical documents, graphics, etc.). Ensures all developed materials adhere to
Position Overview The ServiceNow Analyst provides analysis and configuration support for the enterprise ServiceNow platform, with a focus on documenting requirements and implementing lighter‑weight changes to workflows, reports, and knowledge content. The role works closely with
What is the position? The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will