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Roles and responsibilities Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows. Validate AI-generated QA scores and ensure alignment with defined quality frameworks. Conduct targeted call and interaction scrubbing based on AI-identified
About the Practice Area Frost & Sullivan’s Industrial Growth Advisory practice is a powerful congruence of thought leadership, insights, and actionable strategic recommendations that enable our clients to successfully grow in the Industrial markets ranging from
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