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Roles and responsibilities Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows. Validate AI-generated QA scores and ensure alignment with defined quality frameworks. Conduct targeted call and interaction scrubbing based on AI-identified
This role is responsible for identifying and driving opportunities to improve Setmores visibility across search engines, AI search, AI Overviews, answer engines and other digital discovery platforms. You will analyse how customers discover Setmore, how competitors
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