Roles & responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Identify, gather, and document new reporting requirements
This role owns how customers discover, adopt and extract value from Setmores products. From onboarding and feature launches to lifecycle campaigns, product messaging and upgrade journeys, youll ensure customers understand not just what weve built, but
This role owns how Setmore tells its story to the world. From landing pages and industry pages to feature launches, customer stories, SEO content and AI search optimisation, youll be responsible for building a content engine
This role exists to help Setmore execute marketing initiatives that dont naturally fit into a single marketing function. From new product initiatives and customer engagement programs to strategic partnerships and special projects, youll work across the
Roles & responsibilities Handle customer queries primarily via web chat. Educate current customers and potential customers on products and services. Should be willing to handle customer escalations and calls when need persists. Achieve the KPI’S and
We are looking for a Client Account Manager with 1-4 years of experience in handling international clients. You will be the bridge between our clients and internal teams to resolve any issues the client might face.
We are looking for a Manager – Customer Support & Sales Operations who can lead both customer support and revenue-focused sales operations. This role is ideal for someone who can manage daily support performance, improve customer