日本の投資家を、世界基準の体験へ。 Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。東京はその中核拠点。Operations（Client Operations）は、Securities Services／TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。 本ポジションでは、主要機関投資家の“顔”としてClient Serviceをリードし、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。（ハイブリッド勤務／グローバル連携あり） 仕事内容（Key Responsibilities） クライアント・リーダーシップ：日本の信託銀行／資産運用会社など主要機関投資家のエスカレーション窓口かつ戦略的パートナーとして、複雑なクロスボーダー投資ニーズに応える。 E2E改善／変革の推進：STP向上、手作業削減、例外管理の標準化を主導し、未然防止（Escalation Prevention）とTAT短縮を両立。 マルチ機能・マルチプロダクト運営：セトルメント／アセットサービシング／オンボーディング等の複数機能、および債券・株式・投信など複数プロダクトの運営を俯瞰してリード。 戦略立案と実行管理：運営KPI／KRIの設計、キャパシティ＆スキル計画、改善ロードマップの策定と進捗管理。データドリブンに成果を可視化。 グローバル連携：海外拠点・リージョン・プロダクト・テクノロジーとOne Citiで協働し、グローバル標準と日本の特殊性を整合。英語での交渉・調整をリード。 人材・組織開発：3–5年目安のピープルマネジメント（採用／評価／育成／サクセッション）と、包摂的なチーム文化の醸成。 コントロール／リスク：規制・社内ポリシーに準拠した堅牢な統制を維持しつつ、スループット最大化を図る。 応募資格（Requirements） 必須 カストディ／証券オペレーションのマネージャー経験（チーム運営、品質／納期管理、エスカレーション対応） ピープルマネジメント経験（目安：3–5年）— 採用、評価、育成、パフォーマンスマネジメント 複数機能／複数プロダクト（例：セトルメント、アセットサービシング、オンボーディング／債券・株式・投信など）をカバーした運営経験 戦略的な計画立案と実行（KPI設計、リソース計画、改善ロードマップ） Change maker／Drive：標準化・自動化・STP改善の主導実績 プロアクティブな課題発見・未然防止・再発防止の推進力 グローバルコミュニケーション（英語）での協働経験（リージョン／グローバルとの調整・交渉） 日本の信託・アセットマネジャーの業務慣行への理解と、主要機関投資家対応の実務経験 言語：英語（ビジネス必須）／日本語（基礎〜ビジネス尚可。社内外のやり取りは他メンバーで補完可能） プロダクト知識：非日本証券（US／EU債券等）の取り扱い経験 以下のいずれかに強み：アセット、コーポレートアクション、ミューチュアルファンド（投信） 歓迎要件（Preferred） NPS／CSATなど顧客体験指標の改善をリードした実績 可視化ダッシュボード／例外管理等のデータドリブン運営 クロスボーダー運営（税務・開示含む）の知見 タレント育成／サクセッションの運用経験 必要な資格 日本証券業協会 外務員一種（本ポジションの職務遂行にあたり必要となる資格です）
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Azure, GCP, Fivetran, Pinecone, Glean, and dbt, to
The Client Services Program Lead is accountable for managing a base of clients, acting as the primary contact for ongoing business. The Program Lead is focused on the on-going execution of client programs and partners with the Account Manager (AM) on implementations
Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership. Approximately 50% of the role will be dedicated to managing
DescriptionAt Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something
Velir is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world’s largest non-profits to Fortune 500 brands. As of 2023, Velir acquired Brooklyn Data Company, a premier data and analytics consultancy focused
ABOUT US At Vida, we help people get better- and were helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our
Overview The Client Experience Lead is responsible for delivering an excellent client experience for a designated portfolio of clients. The Client Experience Lead will work with PM Directors to adequately staff projects and lead project managers by providing mentorship and oversight for specific
About the Role iCapital is looking for a Client Delivery, Team Lead Assistant Vice President who specializes in Addepar. This role will oversee a team of client-facing reporting analysts and associates. This individual is responsible for coaching their team
CompanyNavitus About UsNavitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make
About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication
Who we are: Strongpoint Partners is tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in
Job Title:- Head of Client Services (Benefits Manager) Location: -Remote / Hybrid · Salary:- £80,000 – £90,000 · Full-time, Permanent AI is transforming how public services are designed and delivered and ICS.AI is leading that change. As we scale
Job Description SummaryConsulting Services, a part of GE Vernova, has offices in multiple countries and offers global clients (external & GE Vernova verticals) a wide range of solutions across the entire spectrum of power generation, delivery, and utilization.
Pay Range: (Specific to NY,CA,CO,WA,MD)$15.60 - $19.06 Hourly Brinks Texas License #C00550 #LI-Remote About Brinks: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our
Company Description As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are
MEDHOST, a division of Harris; is seeking an Account Follow-Up Services Team Leader who will provide strategic oversight of Hospital Insurance Follow-Up Services, including multi-team performance, payer strategy, denial prevention initiatives, workforce planning, and operational scaling. This role
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can