Working at Freudenberg: We will wow your world! Responsibilities: Manage Key Accounts (OTC) in SAP system, and support order processing of other Coordinators. Manage order processing issues and escalate topics appropriately. Supervise direct reports, providing guidance
What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing,
About Bastion Bastion builds regulated financial infrastructure for modern businesses. Bastions full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them
日本の投資家を、世界基準の体験へ。 Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。東京はその中核拠点。Operations（Client Operations）は、Securities Services／TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。 本ポジションでは、主要機関投資家の“顔”としてClient Serviceをリードし、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。（ハイブリッド勤務／グローバル連携あり） 仕事内容（Key Responsibilities） クライアント・リーダーシップ：日本の信託銀行／資産運用会社など主要機関投資家のエスカレーション窓口かつ戦略的パートナーとして、複雑なクロスボーダー投資ニーズに応える。 E2E改善／変革の推進：STP向上、手作業削減、例外管理の標準化を主導し、未然防止（Escalation Prevention）とTAT短縮を両立。 マルチ機能・マルチプロダクト運営：セトルメント／アセットサービシング／オンボーディング等の複数機能、および債券・株式・投信など複数プロダクトの運営を俯瞰してリード。 戦略立案と実行管理：運営KPI／KRIの設計、キャパシティ＆スキル計画、改善ロードマップの策定と進捗管理。データドリブンに成果を可視化。 グローバル連携：海外拠点・リージョン・プロダクト・テクノロジーとOne Citiで協働し、グローバル標準と日本の特殊性を整合。英語での交渉・調整をリード。 人材・組織開発：3–5年目安のピープルマネジメント（採用／評価／育成／サクセッション）と、包摂的なチーム文化の醸成。 コントロール／リスク：規制・社内ポリシーに準拠した堅牢な統制を維持しつつ、スループット最大化を図る。 応募資格（Requirements） 必須 カストディ／証券オペレーションのマネージャー経験（チーム運営、品質／納期管理、エスカレーション対応） ピープルマネジメント経験（目安：3–5年）— 採用、評価、育成、パフォーマンスマネジメント 複数機能／複数プロダクト（例：セトルメント、アセットサービシング、オンボーディング／債券・株式・投信など）をカバーした運営経験 戦略的な計画立案と実行（KPI設計、リソース計画、改善ロードマップ） Change maker／Drive：標準化・自動化・STP改善の主導実績 プロアクティブな課題発見・未然防止・再発防止の推進力 グローバルコミュニケーション（英語）での協働経験（リージョン／グローバルとの調整・交渉） 日本の信託・アセットマネジャーの業務慣行への理解と、主要機関投資家対応の実務経験 言語：英語（ビジネス必須）／日本語（基礎〜ビジネス尚可。社内外のやり取りは他メンバーで補完可能） プロダクト知識：非日本証券（US／EU債券等）の取り扱い経験 以下のいずれかに強み：アセット、コーポレートアクション、ミューチュアルファンド（投信） 歓迎要件（Preferred） NPS／CSATなど顧客体験指標の改善をリードした実績 可視化ダッシュボード／例外管理等のデータドリブン運営 クロスボーダー運営（税務・開示含む）の知見 タレント育成／サクセッションの運用経験 必要な資格 日本証券業協会 外務員一種（本ポジションの職務遂行にあたり必要となる資格です）
Batteries are our Business. People are our Power. At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batterie technologies and smart solutions power nearly every type
The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is
Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you will elevate the customer experience at Hubbell and be the subject matter expert for SAP, EDI (Electronic Data Interchange), and Power
Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission
Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re
Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re
GT Ecom is looking for a Customer Service/Operations Manager with experience in Dropshipping to help us scale and strengthen our customer experience operations. This role is perfect for someone who has extensive background in dropshipping. What You’ll Do
GT Ecom is looking for a Customer Service/Operations Manager to help us scale and strengthen our customer experience operations. This role is perfect for someone who has extensive background in customer service/operations, some initial management or leadership experience, and
Title: Vice President – Service Operations Location: US Remote based or Hybrid Reports to: Senior Vice President, Operations Position Purpose:The Vice President, Service Operations is responsible for the operational performance, standardization, and continuous improvement of Albireo Energys service organization. Serving as the
Advisory Services Operations Manager Position Summary The Advisory Services Operations Manager serves as the primary operational leader for assigned enterprise customers, primarily across North America. This role oversees customer operations, service delivery, financial performance, and team leadership to ensure exceptional customer experiences,
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach
Build better healthcare together Maple’s purpose is to meet the worlds healthcare needs. We’re Canadas leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients
Job title: Data Services Operations Coordinator Reports to: SVP, Data & Analytics Department: Central Services Location: Remote Grade: 18 About Priority: Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt
This role is for Internal Focus Financial Partners or Focus Partners Wealth employees only. Position Summary The Service & Operations Integration Manager leads integration efforts supporting mergers and acquisitions from due diligence through post-close implementation of acquired firms