Salesforce Solutions Architect (Platform Enablement, Solution Design, and Best-Practice Implementation) Engagement Type: Full-time / Permanent Location: Satellite Office Location (preferred alignment with U.S. business hours) Working Hours: Requires overlap with U.S. Central Time business hours Reports
Position Purpose Preventing, mitigating, and responding to major information and cyber security events, security incidents, and security breaches. This includes researching, recommending, implementing, and operating technologies, controls, and processes that will effectively protect and defend the
Responsibilities Promptly answering incoming calls. Providing high-quality customer service. Troubleshooting and resolving customer issues, including technical problems, and billing questions.Following up with customers to ensure their issues have been resolved to their satisfaction Meeting specific performance