Overview Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
Roles and Responsibilities Windows Server Administration - 5-7 Years Experience Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system
_x000D_* Responsibilities: - Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues - Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system. - Track and document