Position Summary: TheIT Helpdesk Tier 2serves as the escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer best solutions to customers
Support lead generation and conversion with precision. This role is perfect for tech-savvy individuals who love optimizing systems and ensuring no lead falls through the cracks. What You’ll Do: - Lead Management: Respond to inbound leads
Key Responsibilities: - Outbound Calling & Appointment Setting - Make high-volume outbound calls daily to prospects using company-provided scripts and outreach sequences. - Qualify leads, build rapport, and book appointments with business owner. - Sales Execution