Description Respond to customer inquiries and support requests via Zendesk and other channels. Troubleshoot basic technical and operational issues. Accurately log, classify, and follow up on customer tickets according to SLA guidelines. Escalate complex or unresolved
Description The Director of Product Management is responsible for defining and executing Webbings product strategy while leading a team of Product Managers. This role combines strategic thinking with operational excellence to ensure successful delivery of products that
Description Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the products technical feasibility within the opportunity/customer environment. Self-starter, proactive and ability to work independently when
Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across EMEA, ensuring they achieve measurable business value from Webbings connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the