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Should have problem solving, decision making and analytical skills Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus Ability to do user training Ability to conduct quality assurance testing Basic knowledge
The Director of E-Commerce will own the entire funnel performance of SRI Labs. This includes funnel development, working closely with Head of Growth/Media Buying, conversion rate optimization (CRO), A/B testing, copy on pages, checkout optimization, email/SMS
Duties and Responsibilities include but are not limited to: Manage the overall operation of the website and maintain a seamless user experience. Respond to customer inquiries and concerns and provide assistance with customer selections. Optimize product listings