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Job Title This position will be required to analyze contact center trends including transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. The analyst will monitor inbound call and chat traffic, volume of escalated
Xstore Developer Location: Dallas, TX or Akron, OH (Hybrid) Preferred Open to remote POSITION SUMMARY: The Developer is responsible for designing, coding, testing and implementing solutions on time and within budget. RESPONSIBILITIES: Collaborate with analysts and