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Job Description: Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy. Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case
Analyst IT Service Operations RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first
