Type of Requisition:Regular Clearance Level Must Currently Possess:Secret Clearance Level Must Be Able to Obtain:Secret Public Trust/Other Required:None Job Family:Logistics Job Qualifications: Skills:Building High Performance Team, Customer Service, Logistics, Process Improvements, Procurement Certifications:None Experience: US Citizenship
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of
Essential Duties and Responsibilities: - Provide feedback regarding the design, development and distribution of training programs and materials as needed. - Conduct, plan, and coordinate training to a variety of audiences. - Coordinate logistics for instruction events,