Description IT Support Administrator Role Summary (Level 4) The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts,
IT Support Specialist Overview The IT Support Specialist provides advanced technical support and independently resolves a broad range of escalated IT incidents. This role serves as an escalation point for junior support analysts, contributes to knowledge
Description Essential Duties •Develop business and system requirements, process flows, and test plans using ServiceNow best practices. •Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders. •Participate