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Description Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Build rapport and elicit problem details from service desk customers. • Escalate problems (when required) to the appropriately experienced
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from
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