CSR II Operations Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are predominantly routine, but may require deviation from standard screens,
Supervisor - Call Center Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Interview and recommend hiring and promotion of contact center
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Description General Duties: - Receives consumer calls and emails in regards to problems, installation instructions and general product information. - Answers high volume incoming technical support calls. - Offers knowledge to consumers and directing them to