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CSR II Operations Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are predominantly routine, but may require deviation from standard screens,
Supervisor - Call Center Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Interview and recommend hiring and promotion of contact center
Description Deliver the highest level of customer service experience -Answer customer calls - Reset Passwords - Assist with creating accounts - Uploading documents - Answering general questions -Engage with customers over the phone and reply to