SUMMARY Works independently and as part of a team to develop, create, edit, and fabricate technical training materials and learning aides for a variety of mediums (including instructor-led courses, web-based courses, virtual sessions, and videos) for use
SUMMARY Establishes vision, strategy, and metrics for Service Operations Group which includes Warranty Retailer Claims Support Helpline & Operations teams, Service Engineering Center (SEC), Remanufacturing Quality, Service Project Engineering, and Publications. Provides leadership and performance feedback
SUMMARY Plays a critical role in supporting national parts sales initiatives through data-driven insights, cross-functional collaboration, and process optimization. Maintains responsibility for creating and overseeing a wide range of sales reports, analyzing performance trends, and identifying
SUMMARY Manages the operations of the Service Engineering Center (SEC), Service Project Engineering, Remanufacturing, and Publications staff in compliance with all departmental/corporate objectives, policies, and goals. Ensures that ongoing training, quality of services, and deployment of
SUMMARY Maintains responsibility for developing and executing marketing strategies to drive awareness, adoption, and engagement of our connected vehicle (CV) products. Works closely with CV Product Management, Sales, Subaru of America (SOA) Marketing, and Engineering teams