Key Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Tier 2 Technical Support Engineers Conduct regular: Performance reviews Coaching sessions Skill development plans Drive accountability for: SLA adherence Resolution quality Customer
Duties and Responsibilities: Provide expert-level troubleshooting and resolution for hardware, software, and connectivity issues. Serve as a primary escalation point for complex or high-priority technical cases. Document cases accurately and thoroughly in the CRM, including symptoms, troubleshooting
About Virtuelle Group At Virtuelle Group, we pride ourselves on being your trusted partner for all things IT. Our Service Desk is the heart of our customer support ecosystem, dedicated to delivering a seamless experience across
Job Title P49I98 - Sr. Engineer ServiceNow Platform Technical Lead (P4) Job Summary As the ServiceNow Platform Technical Lead (P4), you will serve as the senior technical authority for the ServiceNow Platform owning solution design quality,
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