Essential Functions: Lead the deployment, integration, and operational support of AI platforms, tools, and services, ensuring compatibility with existing systems and enterprise processes. Design, implement, monitor, and optimize AI infrastructure, working with server, cloud, and platform
Essential Functions: Partner with software developers, platform engineers, and IT staff to improve system design, operability, deployment safety, and production support readiness. Define and maintain operational standards, runbooks, support procedures, escalation paths, and service-level objectives. Evaluate system
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing