Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Support the supervision of the call center staff to ensure prompt and accurate response to customer contacts
Senior Business Analyst Location: Harrisburg, PA (Remote) Duration: 8 months Contract This is a remote position. Currently the position is 100% remote, but that could change if the Governor decides to call employees back into the
Essential Duties and Responsibilities: - Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention. - Follow basic procedures and scripts, using fundamental knowledge of company and project