Remote Customer Service Rep Springfield, Massachusetts, United States Or refer someone Job Openings Remote Customer Service Rep About the Job Remote Customer Service Rep Are you a highly motivated individual with experience in a call center
Staff Engineer - .NET & COBOL What you’ll discover We offer an inclusive culture and growth opportunities! Global IT Organization which collaborates across U.S., Canada, Europe, and Australia; click here to learn more! Challenging, collaborative, and
Essential Duties and Responsibilities: - Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule. - Monitor schedule progress, and implement corrective measures as
Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project. - Create and maintain workforce monitoring schedules for team members to
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of
Essential Duties and Responsibilities: - Conduct Monthly 1x1 meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives. - Identify and set monthly individual/team goals. - Develop Quality Checklist, based
