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SUMMARY Establishes vision, strategy, and metrics for Service Operations Group which includes Warranty Retailer Claims Support Helpline & Operations teams, Service Engineering Center (SEC), Remanufacturing Quality, Service Project Engineering, and Publications. Provides leadership and performance feedback to staff
SUMMARY Manages the operations of the Service Engineering Center (SEC), Service Project Engineering, Remanufacturing, and Publications staff in compliance with all departmental/corporate objectives, policies, and goals. Ensures that ongoing training, quality of services, and deployment of staff meet
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