Under general supervision, responsible for determining how to implement leadership decisions, implementing them to achieve the desire objectives and monitoring compliance, success, failure, and recommending associated improvements. Location: hybrid, local with the ability to work remote
Bilingual Call Center Representatives MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of