Requisition No: 876636 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60934025 Pay Plan: Temp Position Number: 60934025 Salary: $17.01 an hour Posting Closing Date: 06/12/2026 Total Compensation Estimator Tool OPS Call
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and
Essential Duties and Responsibilities: - Conduct Monthly 1x1 meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives. - Identify and set monthly individual/team goals. - Develop Quality Checklist, based