SUMMARY As a Managed Services Engineer 1 , you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer
SUMMARY The Level 2 Technician – IT & VoIP is responsible for resolving escalated technical issues across endpoints,servers, networks, and voice systems, delivering stable, high-quality IT andVoIP services for multiple MSP clients. This role owns complex troubleshooting,configuration
SUMMARY Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client