The Service Delivery Manager I (SDM I) is responsible for managing a single-person site. This role develops, implements, and reviews procedures, interfaces extensively with customers, and ensures all contracted service levels are met. The position requires
Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work,
Remote Call Center Representative - Remote MCI is a rapidly growing technology-enabled business services company in the USA, with a global call center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
Project Manager – Organizational Reorganization Service Delivery We are seeking a Project Manager to support organizational reorganization and transition activities. This role involves coordinating changes to structures, programs, services, and personnel resulting from shifts in organizational priorities
Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team.
