Position Summary: The Senior IT Support Specialist will have dual responsibilities, one, providing technical expertise to resolve escalated incidents and issues associated with the IT platform and two, directing a Support Services Team in support of
Position Purpose The Global Service Desk Team Lead is responsible for ensuring that BTS Global Service Desk team members deliver IT services to our customers according to identified objectives and agreed service levels. The Global Service
Job Description: This role is expected to perform both Reactive and Proactive work: Proactive: Issue Prevention and Maintenance: Execute and validate patch management and system updates. Perform vulnerability remediation based on defined processes. Review and resolve monitoring alerts with minimal