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Location and Timings India – Remote PST Hours Responsibilities: Extremely proficient in Tier I, II & III Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices, etc. Office 365
Location and Timings India – Remote EST Hours Responsibilities: Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests. Identify, analyze, and diagnose technical issues while providing
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