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Position Summary The Manager, Payroll Audit, Training & Resource leads the field auditing, staff training, and client implementation functions within the Client Fund Accounting National Operations team. Reporting to the Director, CFA National Operations & Internal Controls,
Job Title This position will be required to analyze contact center trends including transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. The analyst will monitor inbound call and chat traffic, volume of escalated case
