Overview Role Overview The IT Support Specialist is a senior individual contributor on the Service Desk team, responsible for resolving complex escalations from T1, owning advanced troubleshooting across endpoints, identity, and infrastructure, and serving as a
- Train, mentor and coach less tenured change management analysts. - Partner with product management team to see changes through implementation. - Partner with project management team to see changes through implementation. - Communicate directly with the client. -
Experience: 3–5 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Purpose: Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling before a site