Job Title: Service Desk Analyst Job Description The Service Desk Analyst provides first and second tier technical support to internal employees in a dynamic, fast-paced virtual call center environment. You will troubleshoot a wide range of software, hardware,
Description The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues/requests,
- Train, mentor and coach less tenured change management analysts. - Partner with product management team to see changes through implementation. - Partner with project management team to see changes through implementation. - Communicate directly with the