The Senior Systems & Network Engineer (L3) serves as the highest technical escalation point for complex infrastructure, cloud, network, and security issues across multiple client environments. This role is responsible for designing, implementing, optimizing, and supporting enterprise-grade IT
Cybersecurity Analyst - Hybrid, Mandaluyong City Req number:R8004 Employment type:Full time Worksite flexibility:Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they
Job Purpose/Overview: The Senior Five9 Telephony Administrator serves as the primary regional technical resource responsible for administering, configuring, supporting, and enhancing the Five9 cloud contact center platform across the JAPAC region. This role partners closely with
Job Purpose/Overview: A frontline specialist responsible for delivering virtual or telephonic support to clients, customers, patients, and/or healthcare professionals in a robust clinical dialogue. The specialist serves as a primary resource to provide drug and medical
Job Purpose/Overview: The Manager, Project Training & Quality is responsible for leading client-specific and business unit quality assurance and training initiatives, including quality monitoring, training program development, performance analysis, quality improvement, audit readiness, and compliance activities.
Job Purpose/Overview: Represent clients across a variety of programs through inbound and outbound communications, including but not limited to: pre-screening potential volunteers for clinical or medical research trials; triaging inquiries to appropriate personnel; documenting product quality
Job Purpose/Overview: The Quality Analyst is responsible for monitoring and evaluating telephone and electronic interactions involving Adverse Events (AEs), Product Quality Complaints (PQCs), Medical Information Requests (MIRs), and General Inquiries to ensure compliance with regulatory requirements,
Job Purpose/Overview: Support the supervision of the Call Center staff to ensure prompt and accurate response to customer contacts via all communication channels. Provide intermediary service between Call Center Supervisor or designee and Call Center Communicators.