The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspiras virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following changes, and tunes the AI
AI Bot Optimization Specialist The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspiras virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following changes, and
The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspiras digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone Expert, and Guru. This role