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Key Responsibilities Implementation & Client Onboarding Lead technical onboarding activities for new clients, sites, and programs. Design and implement network solutions aligned with client and operational requirements. Coordinate network readiness, connectivity validation, and deployment activities during program launches.
Key Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Tier 2 Technical Support Engineers Conduct regular: Performance reviews Coaching sessions Skill development plans Drive accountability for: SLA adherence Resolution quality Customer experience
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