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Position Summary Provide operational and administrative support to Mortgage Processors to facilitate the efficient processing of first mortgage loans in compliance with federal and state regulations, secondary market requirements, and Navy Federal policies and procedures. This
Description Provide exceptional customer service in a fast-paced, high-volume, 24/7 contact center environment. Respond to member inquiries and service requests while maintaining accuracy, professionalism, and efficiency. Utilize active listening, problem-solving skills, and multiple internal systems to