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Job Purpose/Overview: The Quality Analyst is responsible for monitoring and evaluating telephone and electronic interactions involving Adverse Events (AEs), Product Quality Complaints (PQCs), Medical Information Requests (MIRs), and General Inquiries to ensure compliance with regulatory requirements, client
Job Purpose/Overview: Support the supervision of the Call Center staff to ensure prompt and accurate response to customer contacts via all communication channels. Provide intermediary service between Call Center Supervisor or designee and Call Center Communicators.
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