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Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems.
Job Title This position will be required to analyze contact center trends including transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. The analyst will monitor inbound call and chat traffic, volume of escalated
