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AI Bot Optimization Specialist The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspiras virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following
Content & Digital Experience Knowledge Manager The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspiras digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone
