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Requirements • Provide second-level application support for business-critical applications and assigned projects. • Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. • Perform root cause analysis and support problem management activities.
We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client’s team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted
