We are looking for an intermediate level profile for daily operational support and administration for Microsoft cloud services such as SharePoint, OneDrive, Intune, Defender, The roles involve handling incoming tickets, creating documentation on the existing infrastructure,
Design ITIL-aligned JSM workflows based on stakeholder feedback, including change enablement approvals and controls. Build service catalogue: portal structure, request types, forms/fields, queues, SLAs, operational reporting. Standardize Jira Agile/Scrum project templates: issue types, workflows, fields/screens, permissions,
Plan and execute deployments of new SharePoint farm versions and environments. Develop and maintain automated patching processes for SharePoint farms, incorporating Microsoft zero-downtime patching principles. Implement and operationalise Microsoft SharePoint On-Demand Assessments. Troubleshoot complex SharePoint infrastructure
Analyse existing MS SQL, MySQL, and hybrid (Azure/AWS/on-prem) database architectures and observability maturity levels. Configure and manage monitoring tools such as SQL Sentry. Evaluate database performance baselines, resource utilisation patterns, and high availability configurations. Suggest AI-driven
DESCRIPTION OF THE TASKS: Perform market analysis and/or proof of concept work to validate intended designs and/or identify suitable technologies and products for the purpose of the delivery stream domain and scope; Follow-up on implementation of