Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more
TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. Join
What success looks like in this role: We are seeking a proactive and experienced Quality Coach to ensure consistent high-quality performance within our IT Service Desk. This role involves monitoring agent interactions, providing timely coaching, and driving