Customer Service Manager (Birmingham, AL) Evonik Corporation seeks a Customer Service Manager (Birmingham, AL) to oversee the development and implementation of customer service strategies that enhance customer experience and satisfaction. Develop and implement customer service policies
Essential Duties and Responsibilities: - Research and resolve discrepancies with provider documents. - Review information keyed into the system to verify the accuracy of data. - Monitor data/image quality of scanned documents. - Follow established policies and procedures for index
- Train, mentor and coach less tenured change management analysts. - Partner with product management team to see changes through implementation. - Partner with project management team to see changes through implementation. - Communicate directly with