Job Summary:The Director, Contact Center Technology provides strategic leadership for the organizations enterprise contact center technology ecosystem, driving the vision, roadmap, governance, and execution of technology initiatives that enhance customer experience, operational efficiency, scalability, and business
The Sr. Workforce Analyst plays a critical role in ensuring Contact Center Operations for US Lifestyle and Global Housing can consistently meet client contractual Service Level Agreements (SLAs). Sr. Workforce Analysts also serve as the enterprise
Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agents position
Service Center Team Leader Provides leadership and direction to the Service Center Team to ensure that the goals and standards of the department and Accident Fund are being met. Facilitates the development of cross-functional work teams