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Pay Grade: 28S Context of Job: IT Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS focuses on helping the UD community use technology
Pay Grade: 29S Context of Job: IT Governance & Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-GCS focuses on helping the UD community
Essential Duties and Responsibilities: - Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention. - Follow basic procedures and scripts, using fundamental knowledge of company and